Launching and growing an online shop is complex. Different elements have to be taken into account: the design of the website, the integration of payment methods, the list of products or even the after-sales service. To make things easier, you can rely on Vepaar. This web and mobile platform is already used by more than 100,000 companies. Its versatility and ease of use make it relevant for small, medium and large companies alike. To begin with, this SaaS solution offers you the opportunity to design your online shop from scratch. Step by step, you can easily add products or manage orders. You can then connect with your customers and improve engagement using a popular channel: WhatsApp. Creating customer profiles, responding to customer queries and building a sales pipeline is easy. You can even create surveys directly on WhatsApp to get valuable customer feedback. Vepaar is even relevant for your web marketing, as the platform allows you to optimize your digital advertising campaigns via the integration of Google Analytics; Facebook Pixel or Salesforce. From the creation of your e-commerce site to its success, Vepaar accompanies you every step of the way.
Features
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Benefit from a CRM dedicated to WhatsApp
You can access semi-automated features through Vepaar. Creating an online shop, building customer profiles, adding personalized and predefined messages, and designing surveys are all possible with this platform.
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Take advantage of the simplicity of mobile to gain in efficiency
Vepaar’s mobile application is ideal for saving time and making life easier. You can use it to update the details of different orders, connect to your customers with a single click or send them the order receipt quickly.
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Attract more prospects to your online shop
Vepaar allows you to have the link to your e-commerce shop directly on social networks. Customers can then start ordering directly via the link. This is a way to quickly increase your customer acquisition rate.
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Optimize your delivery process with real-time tracking
Vepaar's tracking system helps you keep your customers informed of their orders' delivery status, giving them peace of mind and ensuring a positive customer experience.
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Simplify your communication with an integrated chat feature
With Vepaar's in-app chat, you can easily communicate with your customers, answer their questions, and resolve any concerns they may have quickly and efficiently.
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Offer your customers multiple payment methods
Customers like to be able to choose their payment method. Vepaar’s online platform supports many payment gateways: Stripe, Flutterwave, PayPal, Paystack or RazorPay.
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Boost your sales with upselling and cross-selling
Vepaar enables you to create smart product recommendations and bundles, giving your customers more options and increasing your chances of making more sales.
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Centralize your management in a user-friendly dashboard
The dashboard allows you to manage all orders, payments and shipments. Order tracking is fast and efficient. You can also access qualitative data to support the growth of your business.
Pricing
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Free - Vepaar One
$0
- Unlimited quick replies- Unlimited contacts, messages, and media tags- Unlimited funnels- Up to 100 contacts
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Pro - Vepaar One
$11 / / user / month
- Up to 500 contacts- Dashboard- System tabs- WhatsApp poll
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Premium - Vepaar One
$16 / / user / month
- Unlimited contacts- Export reports- Schedule events- Staff accounts
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Free - CRM
$0
- Quick reply templates- Unlimited replies per day- Unlimited contacts, messages, and media tags- Up to 100 contacts
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Pro
$6 / / user / month
- Up to 500 contacts- Ticket management- Personalized quick replies- Remove Vepaar branding
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Premium - CRM
$8 / / user / month
- Unlimited contacts- Export reports- Vepaar API- Staff accounts
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Free - Store
$0
- Biz page- Up to 10 products- Product variants- 1 shipping location
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Pro - Store
$7 / / user / month
- Up to 100 products- 10 shipping locations- 3 product attributes- Manual order creation
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Premium - Store
$10 / / user / month
- Unlimited products- 150 shipping locations- Unlimited product attributes- Payment integration
Pros and cons
Pros
- Integrated CRM and eShop: Vepaar combines a customer relationship management system with an e-commerce shop
- Strong WhatsApp integration: Vepaar leverages WhatsApp effectively, allowing businesses to manage customer interactions directly through the popular messaging app
- Cost-effective: The platform is noted for its affordability, which can be especially attractive for startups and smaller businesses looking to manage costs
Cons
- Limited advanced features in free trial: While Vepaar offers a free trial, some of the more advanced features, such as bulk messaging, are reserved for paid plans
- Feature development pace: Users have noted that the development of new features can be slow
- Notification system: There is a significant gap in the notification system, particularly in the eShop where users are not notified via email or other means when a purchase is made