Are you and your team getting lost in your email campaigns and customer feedback spreadsheets? Userback helps you organize your feedback collected from customers directly from your website or application. Improve your customer experience using Userback’s Customer Satisfaction Tool. Your customers have more options when it comes to leaving feedback on your website: video or annotated photos. Even collaborate with your customers through comments and notifications to make sure you get all the necessary and vital details of their feedback. You and your team can manage multiple projects in Userback’s dashboard. Add comments, tags, and statuses to each of the different feedback you receive. There is no more confusion between the multiple email threads and campaigns that were sent out. Teams can respond more quickly and efficiently, meaning customer satisfaction is likely to increase. Userback can be easily integrated with your choice of project management or bug tracking tools for different functions. Tools like Slack and Intercom can be integrated to trigger notifications directly from Userback. Other tools like ClickUp, Monday and Zendesk allow you to manage your customer feedback and create tickets, reports, and more.
Features
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A voice for your customers
Userback lets your customers leave video feedback where you can see exactly what they see. This not only saves you time but also your customers - no more lengthy emails detailing their feedback or the problems they experience. And the best part is no browser extension is needed, customers simply record and submit their video.
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Faster debugging
Customer feedback videos and session replays allow you to identify any bugs quickly. You will know exactly where the problem comes from, saving you time and effort, and making sure your website or application is performing at its best.
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Granular feedback
Userback allows your customers to provide specific feedback on elements of your website or application. They can annotate specific areas and leave text comments, giving you a clearer understanding of what needs improvement.
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Custom branding
Userback allows you to personalize and brand your feedback tools to match your company's branding. This not only makes your feedback tools more visually appealing but also builds trust with your customers who can recognize and rely on your brand.
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Easy-to-use
Userback requires no browser extension or complicated set-up process. It's a simple and intuitive tool that allows your customers to leave video feedback with ease, saving you and your customers time.
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Integration
Userback can be integrated into your existing workflow, allowing you to seamlessly incorporate customer feedback into your development process. It integrates with popular platforms like Trello, Asana, and Slack, helping you manage and prioritize feedback with ease.
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Personalization
Personalize and brand your tools to encourage your customers to leave their feedback. Branding not only represents your company but also improves your customer relationships with a brand they can count on.
Pricing
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Team
$9 / / user / month
- Unlimited feedback availability- Optional feature portal- Project management integrations- Zapier automation
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Business
$19 / / user / month
- 25 feedback projects- AI Assist- Feedback automation tools- Reply templates
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Business Plus
$29 / / user / month
- Unlimited projects- Advanced privacy controls- Record all user sessions- Customer support integrations
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Free Forever
$0
- Collect unlimited feedback- 2 feedback projects- 7 day feedback availability- Unlimited seats for your team
Pros and cons
Pros
- Collaborative work: Sharing comments via videos and screenshots is relevant
- Software integrations: The platform offers numerous third-party integrations with project management tools
- Easy to use: The tool is easy to learn
Cons
- Full-page screenshots: Full-page screenshots are not possible
- No white label: The platform does not offer a white label solution
- Number of users: Customer accounts count towards the total number of users