The LiveAgent platform is an all-in-one customer support solution. By using this powerful tool, your startup can increase its responsiveness, provide quality answers and satisfy its customers. What if you had a software solution that enabled you to respond to customer needs across all channels? What if this platform integrated a self-service knowledge base, live chat, call center software, an advanced ticketing system and a system for responding to followers on your social networks? Well, LiveAgent brings all these features together in a single online platform. The LiveAgent HelpDesk solution gives your startup an omnichannel customer service platform. With over 150 functions, this tool is just what you need to get your business off the ground. Thanks to it, you can save time, respond to customer requests across all your marketing channels, and enhance your brand image. What’s more, it’s easy to connect LiveAgent to your existing workflows, as it supports a wide range of integrations with third-party software, including WordPress, Shopify, Prestashop, Zapier and MailChimp. Leading companies and organizations rely on LiveAgent to manage their customer support. These include Forbes, Airbus, Slido, Nascar, eSky and the University of Southern California.
Features
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Boost the efficiency of your FAQ
Provide a knowledge base that your users can use at any time to answer their most frequently asked questions.
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Social media integration
LiveAgent allows you to connect all your social media accounts and manage them from one place. You can easily respond to messages, comments, and mentions in real time, which will help you improve your customer engagement.
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Chat with your customers live
The chat software will allow you to communicate in real time with your customers, and assign the request to the best qualified agent through automation.
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Optimize customer request management
LiveAgent's ticketing software allows you to access all requests from a single interface: chats, emails, calls, forums, social networks, etc.
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Create a customer community
With the customer portal, they can discuss with each other in forums to solve problems and exchange best practices, and you can also share necessary resources and information.
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Gamification
This feature allows you to motivate your agents to provide better service and improve their productivity. You can create a friendly competition among them and reward them for achieving specific goals, such as resolving tickets faster or getting more positive ratings from customers.
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Access a call center
With the omnichannel and dematerialised VoIP call centre software, you will be able to exchange voice calls for a better conversion rate: transfer your calls, record them, make video calls, etc.
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Advanced reporting
With LiveAgent, you can track and analyze all your customer interactions to gain valuable insights about your business. You can create customized reports and dashboards to monitor key metrics, such as response time, resolution rate, and customer satisfaction. This will help you identify areas for improvement and make data-driven decisions.
Pricing
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Medium
$35 / / user / month
- 10 incoming email accounts- 10 outgoing email accounts- 20 departments- Interactive voice response
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Business
$15 / / user / month
- 1 incoming email account- 3 outgoing email accounts- 10 departments- 1 live chat button
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Large
$59 / / user / month
- 40 incoming email accounts- 40 outgoing email accounts- 50 departments- Knowledge base
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Enterprise
$85 / / user / month
- 100 incoming email accounts- 100 outgoing email accounts- 100 departments- Branding free
Pros and cons
Pros
- Tool monitoring: The team makes regular and relevant updates
- Social networks: Integrations allow for efficient management of social channels
- Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Cons
- Lack of integrations: Some integrations with enterprise systems are missing
- Mobile application: The interface could be improved
- Customization: Some users would like to have access to wider variety of themes