Customer relationship management is essential, but it can be tedious. Indeed, it is necessary to follow each customer request, to find the essential information to answer the request, then to provide an adapted answer. It is therefore necessary to centralize data and actions within a single tool, but which one? The Hiver solution can be used to surprise your customers and offer them fast and efficient communication. Thanks to it, you can integrate all the elements your employees need to carry out their mission into the inbox they use. Customer support chat, performance indicators, note-taking, or task delegation are all features offered by Hiver. Whether it’s email management, real-time customer support, a customer knowledge base, or a collaboration tool, Hiver is an all-in-one solution. It is able to integrate seamlessly with processes in a variety of industries such as travel, logistics, education, real estate, and manufacturing. More than 8,000 teams use Hiver to provide their customers with a quality experience that meets their expectations. More than 1,500 leading companies have used this software to improve their customer service. These include NYU, Funding Circle, Kiwi Com, Samsara, and Pluralsight. In addition, Hiver has received three awards from G2: Best Usability, High Performer, and Best Relationship. These accolades highlight Hiver's commitment to delivering an exceptional user experience and effective customer support. In today's competitive market, having a tool like Hiver, which saves time, streamlines processes, and significantly improves customer service performance, is essential for Gmail users. Don't miss out on the opportunity to take your customer relationship management to the next level.
Features
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Manage customer conversations
Collaborate faster with your employees throughout the customer care process. Assign emails with one click, track email status, and categorize emails with tags, all while continuing to use your regular email software with ease.
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Streamline your workflow
Easily manage your email workflow with Hiver's one-click email assigning, status tracking and categorization with tags. It integrates seamlessly with your existing email software too.
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Connect your favorite applications
The Hiver online platform adapts to your work habits. Connect your favorite applications in minutes to streamline processes. So you can continue to use tools like Asana or Jira in conjunction with this customer management tool.
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Move to a multi-channel experience
Deliver a multi-channel, responsive, comprehensive and quality experience to your customers by combining all the features of the Hiver tool: customer support via Gmail, live chat, knowledge base, voice channel and WhatsApp channel.
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Analyze performance metrics
View and analyze workload distribution, SLA violations and team performance with Hiver's data access feature. Use comprehensive reports to identify areas for improvement and streamline your customer service.
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Analyze and improve your customer service
Access relevant data to improve your processes. Hiver allows you to view workload distribution, SLA violations and team performance. You can then identify areas for improvement through comprehensive reports.
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Automate low-value tasks
Eliminate tedious tasks and allow your staff to focus on providing quality customer service. Hiver's task automation feature improves team productivity, customer satisfaction and employee satisfaction.
Pricing
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Lite
$19 / / user / month
- 2 shared email inboxes- Unlimited tags- Unlimited email templates- Up to 10 users
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Pro
$59 / / user / month
- Unlimited shared inboxes- Unlimited users- Basic automations- Voice channel
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Elite
$99 / / user / month
- SLA reminders- Advanced automations- Custom access control- Custom reports
Pros and cons
Pros
- Easy to use: The tool is quick to learn and the interface is pleasant
- Fast integration: Hiver integrates quickly and seamlessly with Gmail
- Comprehensive reports: The data dashboard gathers complete and relevant information
Cons
- Expensive tool: The Hiver software has relatively high pricing plans
- Limited assignments: It is not possible to assign more than one employee to an email
- Bugs: Many users report bugs when using the tool