Freshservice is a powerful ITSM (IT Service Management) software package that lets you efficiently manage your startup’s IT services. Its many and varied functions will save you precious time. Freshservice uses AI-driven automation and predictive analytics to streamline workflows, automatically prioritize tickets, and provide intelligent insights for improved IT service management efficiency. To accelerate your business, your company needs modern, scalable, high-performance solutions. The Freshservice software tool meets all these criteria and more. This ready-to-use, easy-to-configure solution can be deployed as quickly as possible. Once up and running, the SaaS solution provides you with powerful artificial intelligence and automation capabilities to optimally manage your IT services. Using Freshservice enables you to bring service and operations management closer together. A range of highly relevant features are used to reduce downtime and optimize the availability of the services offered by your startup. Automated alert grouping, on-call organization and intelligent alert management rules ensure you have the technical infrastructure to keep pace with your company’s growth. All your hardware, software and SaaS resources are managed within a single platform, and you simplify processes for your teams by offering them a unified tool. More than 60,000 companies and organizations worldwide have chosen Freshservice to manage their information systems. These include Chargebee, Wake Forest, TaylorMade, RingCentral and Western Sussex Hospitals.
Features
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Advanced reporting & analysis
Monitor service desk performance, make informed decisions and improve service delivery with predefined or customizable service desk-wide reporting capabilities.
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Self-service portal
Allow your customers to troubleshoot and resolve issues on their own with a convenient self-service portal that cuts down on support tickets and frees up your time.
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IT Asset Management
Gain full visibility into your assets, enhance effective IT change management, improve asset utilization and reduce costs.
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Gamification
Increase team motivation and productivity with fun and engaging gamification features that reward good work and encourage healthy competition among colleagues.
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ITSM software
Consolidate and streamline all IT services with out-of-the-box ITIL-aligned service management software.
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Service desk IT
Ensure an easy transition to modern, ITIL-aligned service desk software that requires no training.
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IT project management
Combine project management and ITSM for better long-term business results.
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SLA management
Achieve and exceed your service level agreements with ease by tracking and prioritizing tickets based on urgency, due date, and other customizable criteria.
Pricing
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Starter
$15 / / user / month
- Incident management- Knowledge base- Self service portal- SLA management
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Pro
$78 / / user / month
- SaaS management- Analytics Pro- Team dashboards- 5,000 orchestration transactions per month per account
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Enterprise
$99 / / user / month
- Freddy Virtual Agent- Sandbox- Audit logs- 20,000 orchestration transactions per month per account
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Growth
$41 / / user / month
- Service catalog- Purchase order management- Employee onboarding- Portal customization
Pros and cons
Pros
- Billing system: You can bill the service directly via the platform
- Free plan: The platform offers a free plan for small teams
- Ease of use: Freshservice is as easy to learn as it is to deploy
Cons
- Software integrations: Many integrations are missing
- Analysis reports: Reports are of poor quality
- Additional fees: The platform charge fees for database records