The Freshchat platform is live chat software designed for sales, support and customer engagement teams. This software tool gives you the ability to exchange with your prospects or customers from all essential channels, including your website, mobile app or the social networks used by your startup. By using Freshchat, you can accelerate your business by facilitating the work of all your collaborators. You’ll be able to offer a unified, high-quality experience across all key channels. Relevant features enable you to go beyond simple discussions. First and foremost, Freshchat gives you a choice of weapons: messaging, live chat, email or voicemail, everything is possible to engage your customers wherever they are. To offer self-service to your most demanding customers, the platform is capable of deploying bots based on artificial intelligence. This ensures a permanent presence of the web. But that’s not all! Freshchat is also a workspace for your agents, proactive customer journeys to turn every interaction into a sales opportunity, and comprehensive data analysis tools. Over 60,000 companies have already adopted Freshchat. These include organizations and companies such as Klarna, Blue Nile, make my trip, Travix and Harvey Norman.
Features
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Get real-time performance reports
Freshdesk Messaging allows you to get personalized reports on your team, as well as on each team member, in real-time.
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Optimize team management
Automatically predefine which members are assigned to which conversations by defining their role on the platform.
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Respond quickly to customer requests with the chatbot
Quickly and easily create a single chatbot for all your applications. This way, you can provide 24/7 customer service.
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Communicate in 33+ languages
Freshdesk Messaging allows you to choose among 33+ languages, the one that suits you best for your messaging. With its live translator, you can also communicate instantly with your customers and prospects.
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Communicate with customers via your various messaging apps
Whether your customers use Whatsapp, Messenger, Telegram, or other, you can communicate with them through all these channels, using a single inbox.
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Boost your team's productivity
Each message received is centralized in a single platform, and predefined responses are set up to be able to answer as quickly as possible. Conversations can also be assigned to certain agents in a few clicks.
Pricing
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Pro
$59 / / user / month
- Auto-resolve- IntelliAssign- Live chat translations
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Growth
$23 / / user / month
- Assignment rules- Priority inbox- WhatsApp Business integration
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Enterprise
$95 / / user / month
- Skill-based routing- Allowed domains- User authentication (JWT)
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Free
$0 (Freemium)
- Live chat- Chatbot analytics- Inbox views
Pros and cons
Pros
- Ease of use: The interface is easy to learn and intuitive
- Customization: The chat window can be modified according to your needs and desires
- Features: The online chat software offers many advanced services and can be easily integrated with other tools
Cons
- Missing integrations: Some users need specific integrations that are not present
- Mobile: The mobile experience is less conclusive than the desktop version
- Price: The software is more expensive than most of its competitors