Making and receiving calls is still a basic but essential task for any business today. This channel, which is preferred by many customers, is essential both for managing customer complaints and for prospecting. However, it is complex to set up a set of telephones and to optimize their operation. CallHippo is ideal for saving money and improving performance. Its cloud-based virtual phone system allows you to buy and run a professional system in less than three minutes, in more than 50 countries around the world. With it, you can easily receive incoming calls or manage your outgoing calls. Such a system frees you from the cost and installation constraints of a traditional telephone switchboard. Calls are routed via the Internet, saving you time. CallHippo’s communication solution includes advanced features. The virtual phone lines are analyzed by an AI to increase the productivity of the after-sales teams. This telephone exchange also supports your sales teams. Indeed, the platform can analyze performance to identify campaigns that generate calls and revenues. You can then optimize your efforts, reduce acquisition costs and see an increase in the conversion rate. In short, CallHippo, a Voice over Internet Protocol (VoIP) service provider, is a great alternative to call centers. With its ability to handle a large number of simultaneous calls, to broadcast voice messages, and to provide intelligent call routing, it improves the efficiency of your business operations. And it’s also a must-have for delivering personalized customer experiences.
Features
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Deliver a quality customer experience
You can handle customer calls at any time. Intelligent call routing ensures fast, personalized responses. Your satisfied customers are then much more likely to be retained in the medium to long term.
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Automate your workflow
To increase your efficiency and business performance, automate pre- and post-call tasks with over 100 application integrations. Zapier, Interphone or Pipedrive are just some of the tools you can connect in a few moments.
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Preserve your brand image
Demonstrate your company’s professionalism with CallHippo’s many features. Whether you want to answer your customers’ questions or reach new targets, this VoIP solution is ideal for meeting customer requirements at any time.
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Improve your conversion rate
Make your agents’ work easier and close sales faster. Your employees improve their productivity thanks to the analysis of calls by artificial intelligence. You can then significantly reduce the cost of acquiring new customers.
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Interactive Voice Response (IVR) system
Enhance your call routing and customer service capabilities with CallHippo's Interactive Voice Response (IVR) System. Customize automated greetings and menu options to guide callers to the right department or agent based on their needs.
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Call recording and transcription
Capture every important detail and maintain compliance with CallHippo's Call Recording and Transcription. Automatically record and transcribe customer calls, allowing you to review interactions, resolve disputes, and train your team effectively.
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Benefit from relevant features
CallHippo is packed with features such as power dialer, intelligent switch, call forwarding and call music support. You have access to everything you need to perform.
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Real-time call analytics
Boost your business insights and make data-driven decisions with CallHippo's Real-Time Call Analytics. Monitor and analyze call metrics such as call duration, call volume, and customer feedback in real-time.
Pricing
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Bronze
$20 / / user / month
- Free number- SMS- Voicemail- Shared inbox
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Basic
Free
- Click to dial- Global connect- Teams- Call forwarding
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Silver
$30 / / user / month
- IVR- Live call- Call queuing- Call reminder
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Platinum
$50 / / user / month
- Power dialer- Voice broadcasting- Conference calling- SSO
Pros and cons
Pros
- Simplicity: The tool is easy to use
- Customer service: The support is attentive and available
- Features: Worldwide calling, SMS, monitoring, time zone display, etc. This phone system offers many services to companies
Cons
- Connection: It is necessary to have a good internet connection
- Bugs: Users have reported some technical problems during calls
- Interface: The UX design could be improved