Never dismiss difficult users too quickly. They seem difficult bec. they ask a lot of questions & ask for/about a lot of things. This means they are using & exploring your product. Qualify & satisfy their needs and you would gain a long term & even a lifetime user. #buildinpublic
Once lost a client to someone who committed to deliver a project way earlier than what we told the client. 2 months past our estimate, the project still isn't halfway done.
How do you prevent losing clients to someone who over commits? #buildinpublic
Our tax system is so complex and so restrictive that it limits so much innovations that can be introduced through automation. #Philippines#buildinpublic
It doesn't matter if you have the most cutting edge features or have perfectly designed UX If no one knows about it. Founders should learn how to handle sales and marketing. #beenthere#buildinpublic
Doing all the support work manually to figure out what self service features we need to design into the software. Balancing it with how people feel a lot better when they know they are not talking to bots #buildinpublic
Some of our highly received updates weren't any advanced automation or reports. Some were just because a user asking us to show a specific info or fix a report layout.